PRIVACY STATEMENT

1. DATA PROTECTION AT A GLANCE

GENERAL INFORMATION

The following information gives a simple overview of what happens to your personal data when you visit our website. Personal data is all data that allows you to be identified as a person. You will find detailed information on the topic of data protection from our privacy statement that follows this text.

DATA COLLECTION ON OUR WEBSITE

Who is responsible for data collection on this website?

Data processing on this website is done by the website operator. The website operator’s contact details can be found in the legal information and credits for the website.

How do we collect your data?

Some of your data is collected when you share it with us. This can be data that you enter into a contact form, for example.

Other data is automatically collected by our IT systems when you visit our website. This data is mainly technical (e.g. internet browser, operating system or time the page was retrieved). This data is collected automatically, as soon as you visit our website.

What do we use your data for?

Some of your data is collected to ensure that there are no errors in the provision of the website. Other data can be used to analyse your user behaviour.

What are your rights in relation to your data?

You always have the right to free information about the origin, recipients and purpose of the personal data saved about you. You also have the right to request correction, blocking or deletion of this data. If you have any questions about this, or any other questions about data protection and privacy, you can contact us at any time, at the address given in the legal information about the website. You furthermore have the right to complain to the competent regulatory body.

ANALYSIS TOOLS AND TOOLS FROM THIRD-PARTY PROVIDERS

Your surfing behaviour can be statistically analysed and evaluated when you visit our website. This is mainly done with cookies and what are known as analysis programs. Your surfing behaviour is normally analysed anonymously. It is not possible to trace the surfing behaviour back to you. You can opt-out of this analysis or prevent it by not using certain tools. You can find details of this in our privacy statement under the heading “Analysis and Third-Party Tools”.

You can opt-out of this analysis. We will provide you with information about your opt-out options in this privacy statement.

2. GENERAL INFORMATION AND COMPULSORY INFORMATION

DATA PROTECTION

The operators of this website take protecting your personal data very seriously. We treat your personal data in confidence and in line with data protection regulations, as well as this privacy statement.

Personal data is collected when you use this website. Personal data is data that allows you to be identified as a person. This privacy statement explains which data we collect and what we use it for. It also explains how this is done and what the purpose is.

We would like to point out that there can be security gaps when data is transferred online (e.g. during email communication). It is not possible to completely protect data against access by third parties.

INFORMATION ABOUT THE DATA CONTROLLER

The data controller for this website is:

Fränkischer Hof Hotel
Sofienstrasse 19
95111 Rehau

Tel: + 49 (0) 92 83 / 853 – 0
Email: info@fraenkischer-hof-rehau.de

The data controller is the natural or juristic person that makes decisions, either alone or together with others, about the purpose and means of processing personal data (e.g. names, email addresses or similar).

WITHDRAWAL OF CONSENT TO DATA PROCESSING

Much of data processing is only possible with your express consent. If you have already given consent you can withdraw it at any time. An informal email informing us of this is sufficient. This does not affect the lawfulness of data processing that took place up until withdrawal.

RIGHT TO COMPLAIN TO THE COMPETENT REGULATORY BODY

The data subject has the right to complain to a regulatory body in cases of violations of data protection law. The competent regulatory body for data protection issues is the state data controller of the federal state where our business has its headquarters. A list of data controllers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

RIGHT TO DATA PORTABILITY

You have the right to have data that we process automatically, on the basis of your consent or in order to perform a contract, issued to yourself or to a third party in a common, machine-readable format. If you request direct transmission of data to another data controller, this is only possible if it is technically feasible.

SSL or TLS encryption

This page uses SSL or TLS encoding for security reasons and to protect transmission of confidential content, such as orders or enquiries that you send to us as the website operator. Secure connections are recognisable because the browser’s address bar will change from ‘http://’ to ‘https://’, and the padlock symbol will appear in the address bar.

The data that you send us cannot be read by third parties if SSL or TLS encoding is activated.

INFORMATION, BLOCKING, DELETION

Within the scope of the applicable legal provisions, you always have the right to free information about the personal data saved about you, its origin and recipients, and the purpose of the data processing and, if applicable, the right to correction, blocking or deletion of this data. If you have any questions about this or any other questions about personal data and privacy, you can contact us at any time, at the address given in the legal information about the website.

3. DATA COLLECTION ON OUR WEBSITE

COOKIES

Some website use ‘cookies’. Cookies do not damage your computer and do not contain viruses. They are used to make our online presence more user-friendly, effective and secure. Cookies are small text files that are placed on your computer and saved by your browser.

Most of the cookies we use are “session cookies”. They are automatically deleted after the end of your session. Other cookies remain stored on your terminal device until you delete them. These cookies allow your browser to be recognised the next time you visit the website.

You can adjust your browser settings so that you are informed when cookies are stored, and only allow cookies in individual cases, allow them in some cases, or decline them as a general rule, as well as activate automatic deletion of cookies when you close your browser. The functions of this website may be limited if you deactivate cookies.

Cookies that are necessary for electronic communications or for providing certain functions required by you (e.g. shopping basket function) are stored on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in storing cookies, for technically sound and optimised provision of its services. If other cookies are stored (e.g. cookies for analysing your surfing behaviour), this is covered in a separate section of this privacy statement.

SERVER LOG FILES

The website provider automatically collects and stores information in server log files that your browser automatically sends to us. This information is:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the computer accessing the information
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The basis for data processing is Art. 6(1)(b) GDPR that permits processing of data in order to perform a contract or to take pre-contractual measures.

CONTACT FORM

If you send us an enquiry using the contact form, we will store your data from the enquiry form, including the contact details you have provided, for the purposes of processing the enquiry and any associated follow-up questions. We will not pass on this data without your consent.

The data given in the contact form is only processed on the basis of your consent (Article 6(1)(a) GDPR). You can withdraw this consent at any time. An informal email informing us of this is sufficient. This does not affect the lawfulness of data processing operations that took place up until withdrawal.

We will store the data you provide in the contact form until you request its deletion, withdraw your consent for its storage, or if it is no longer necessary to store the data (e.g. if the processing of your enquiry is complete). This does not affect compulsory statutory provisions – retention periods in particular.

4. ANALYSIS TOOLS AND ADVERTISING

WP STATISTICS

This website uses the WordPress tool WP Statistics, for statistical analysis of visitor access.

WP Statistics uses cookies that are stored on your computer and enable analysis of your use of the website.

Your IP address will be anonymised after processing and prior to storage. The cookies remain stored on your terminal device until you delete them.

“WP Statistics” cookies are stored on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in anonymised analysis of user behaviour, in order to optimise both their web presence and advertising. You can adjust your browser settings so that you are informed when cookies are stored, and only allow cookies in individual cases, allow them in some cases, or decline them as a general rule, as well as activate automatic deletion of cookies when you close your browser. The functions of our website may be limited if you deactivate cookies. If you delete the cookies from your computer, you will have to replace the opt-out cookie.

5. PLUGINS AND TOOLS

GOOGLE MAPS

This website uses the map service, Google Maps, via an API. Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

In order to use the functions of Google Maps, it is necessary to save your IP address. This information is normally sent to a Google server in the USA, where it is stored. The provider of this website has no influence on this data transmission.

Google Maps is used in the interests of attractively presenting our web presence and to make it easy to find the locations mentioned on our website. This constitutes a legitimate interest within the meaning of Article 6(1)(f) GDPR.

You can find more information about handling of user data in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.